Ask AI support

Support chat, near the bottom of the menu on the left, opens AI support. Ask a question in your own words and it answers from these help articles, with links to the ones it used.

It can also see some facts about your workspace. That means your plan, your credits, your monthly limits and whether your access is paused. It also sees your recent renders that failed or are still running, which is how it can answer a question like why a render will not start.

It also sees the film you have open, and the page you asked from: a picture of it, and the names of its buttons and links. So it can tell you which button to press, and Show me under its answer outlines that button in amber. The picture leaves out the chat itself and anything that shows a key or token, and it is not kept. On a phone it doesn't see the page. It can be wrong, so check the linked article before you rely on an answer.

Screenshots are used only to answer your question. Root doesn't keep them, and no one at Root can see them. Anthropic, which runs the AI, deletes them within 30 days unless one is flagged under its usage policy. To stop them, use the Screenshots switch at the top of the chat. A workspace admin can turn them off for everyone under Settings, then AI support, with Screenshots for AI support. With them off, it answers from the help articles alone.

1. Open Support chat from the menu on the left.
2. Ask your question.
3. Follow the article links under the answer for the full story.
4. Tell it whether the answer helped, so we know which articles need work.
5. Press Talk to a person if it cannot help. Your conversation goes with you.

Closing the live chat with a person hides it. It opens again by itself when we reply, or press Talk to a person to go back to it.

If you close AI support before it answers, an amber dot appears on Support chat and a note at the bottom left says it answered. Open it from either. The newest answer is lit up for a moment when it arrives.

Moving to a different film, or to Models, starts a new conversation. So does coming back after 30 minutes.

The time above each message is a link to it. Right-click the time and copy the link to come back to that message later. The link opens only for you, in the workspace you asked in, because your chats are private.