Billing

Billing & credits is where you see your plan, how many credits you have left, and where they went. Credits are what generating costs.

The important rule: credits are held when a job starts and only spent when it succeeds. If a job fails the hold is released and your balance goes back up on its own.

Your plan also sets how much the workspace can store. Once it is full, nothing new starts: no upload and no new generation, until you delete files or upgrade. Work that was already running still finishes, and what it makes is kept.

• API credits — your Available balance and what is Held for running jobs. An admin picks a credit pack, checks Pay today, and presses Checkout to buy more.
• Plan — the plan you are on and what you have used of it. With no plan yet it shows Choose a plan instead.
• Bring your own keys (BYOK) — on workspaces that have it, a link to add your own provider keys.
• The plan cards — pick a plan to subscribe or upgrade. On the plan you are on, Manage billing opens your subscription.
• Transactions — your most recent 25 credit movements. For an admin, each credit purchase has a Receipt link.
• Spend by member — admins only: how many credits each member's generations used lately.

Manage or cancel subscription, on the Plan card, opens your subscription on Stripe. There an admin can change the card, cancel the plan and download your invoices.

Receipts for credit purchases: when an admin buys credits, Stripe emails a receipt to the email they sign in with. Each credit purchase in Transactions also has a Receipt link, for admins, that opens it. To keep a PDF, print the receipt from your browser and choose Save as PDF. Receipts for your plan are the invoices under Manage or cancel subscription.

Upgrading part way through a month: you are shown the price before anything is charged. Your card is charged today for the rest of this month on the bigger plan, and you get that share of its extra credits straight away. Your next bill is the bigger plan's full price. To move to a smaller plan, choose it here. You keep your current plan and its credits until your paid month ends. Then the smaller plan starts, with its own price and credits. Nothing is charged when you choose it, and you can undo it on this page until then.

Have a code? If someone from Root gave you a code, type it under Have a code? on the Plan card and press Use code, or open the sign-up link that came with it before you sign up. Only a workspace admin can use a code, and each workspace can use one code, once. It gives you a plan for a month with its credits, and sometimes extra credits, with no card. The Plan card shows when the month ends. Then the workspace goes back to Free by itself, unless you subscribe first: press Subscribe on any plan card to keep a plan.

1. Open Billing from the left rail.
2. Check your balance under API credits at the top.
3. Look through Transactions to see where credits went.
4. Buy credits or change plan from the same page.

Only an organization admin can buy credits, change the plan or open Manage or cancel subscription. Everyone else sees the balance and the plan.

There is one exception. Runway's content filter checks your prompt and any reference image you send. If it rejects either, Runway charges us for the attempt and will not give it back. So that run is charged to you, even though nothing was made. Changing what you sent is the only fix. Every other provider, and every other kind of Runway failure, still costs you nothing.

If a failed job still shows credits held after a few minutes, email support with the project and shot name and we will clear it.